Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return

Do not ship a return until we approve it. Use the contact form to request a return. If approved, we will email you the return shipping address and any instructions.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

Non-returnable items

Custom products, special orders, and personalized items cannot be returned. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get a different item is to return what you have. Once the return is accepted, place a new order for the item you want.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, we will refund your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved your return, contact us at cbrammell@slatesafe.com.

Questions? Email cbrammell@slatesafe.com.