Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility

Change-of-mind returns must be unused, unopened, with all accessories, and in the original packaging. You will also need the receipt or proof of purchase. Opened, used, or installed items are not eligible for change-of-mind returns (defective or wrong-item claims are still covered). Enclosure kits and cables follow the same rule.

Items sent back opened, used, or damaged on a change-of-mind return will not be accepted and may be sent back at your expense.

How to start a return

Do not ship a return until we approve it. Use the contact form to request a return. If approved, we will email you the return shipping address and any instructions.

Items sent back without first requesting a return will not be accepted.

Return shipping

Approved returns must be sent by mail.

For change-of-mind returns, you pay return shipping. If we sent the wrong item or it arrives defective/damaged, we cover return shipping. No restocking fee when the return meets the unused / original-packaging rules.

We do not provide prepaid return labels for change-of-mind returns.

Defective, damaged in transit, or wrong item: we may ship a replacement instead if that is faster.

United States addresses only. We cannot accept international returns.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

Non-returnable items

Custom products, special orders, and personalized items cannot be returned. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get a different item is to return what you have. Once the return is accepted, place a new order for the item you want.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, we will refund your original payment method within 5 business days after we receive and approve the return. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved the refund, contact us at support@slatesafe.com. We do not issue store credit. On change-of-mind returns, outbound shipping you paid at checkout (for example the USB-C cable USPS Ground fee) is not refunded. Free-shipping items have no outbound shipping to refund.

Questions? Email support@slatesafe.com.